Frequently Asked Questions
Gym Membership
We offer a range of flexible membership plans designed to suit different training needs. Please contact our team or visit the gym to explore the latest options.
We provide both short-term and long-term membership options, depending on your preference. Our memberships range from 1 week to 1 year, with no sign-up fees.
Yes, we offer a free day pass so you can experience our facilities and classes before committing to a membership.
Our gym is open Monday–Friday: 7:00 AM – 10:00 PM, Saturday: 7:00 AM – 8:00 PM, and Sunday/PH: 9:00 AM – 5:00 PM.
Members enjoy access to our full gym floor, towels, lockers, and shower facilities.
We do not allow freezing of memberships except for medical reasons. If you need to freeze your membership due to a medical condition, we require supporting documentation from a healthcare professional. Our team will guide you through the process to ensure everything is handled smoothly.
Cancellations are generally not permitted and are assessed on a case-by-case basis. For further clarification, please refer to our Terms & Conditions or speak with our team.
Yes, we provide body and hair gel soap in all shower facilities for member use.
Yes, each member is provided with a maximum of 2 towels per day.
We do not provide complimentary snacks or drinks. However, members are welcome to purchase refreshments available within the gym.
We do not provide gym attire. Members are required to bring their own appropriate workout clothing, including toe-covered shoes.
The minimum age for independent entry as a member is 16 years old. Members under 16 must be accompanied by an adult at all times.
Yes, water coolers are available for members to refill their bottles. For hygiene reasons, we kindly ask that water is not consumed directly from the dispensers.
Our non-peak hours are as follows:
- Monday to Friday: 7:00am–8:00am, 2:00pm–5:00pm, and 8:30pm–10:00pm
- Saturday: 7:00am–9:00am and 3:00pm–5:00pm
All other operating hours are considered peak hours. If you prefer a quieter training environment, we recommend visiting during our non-peak hours.
Yes, all members are required to bring their membership card for entry into the gym. A replacement fee of $10 applies for any lost cards.
Personal Training
Yes, we have a team of qualified trainers offering personalised training programs tailored to your goals.
You can speak with our team to be matched with a trainer based on your goals, or visit our Trainers page to book a Personal Training trial by completing the form at the bottom of the page.
Our trainers hold recognised certifications and relevant experience in fitness, coaching, and performance training. You can view each trainer’s individual accreditations on their profile.
Pricing varies depending on the trainer and package selected. Contact us for a detailed breakdown.
Yes, you may choose a trainer based on your preference. However, we will first conduct a trial session to assess your goals and fitness level to ensure the best possible match with the trainer.
Yes, we offer a free personal training trial for first-time clients. You can sign up by completing the form at the bottom of the Trainers page on our website.
Yes, we offer buddy personal training for two people and one trainer. Both participants must have a similar fitness level to ensure an effective and balanced training session.
We do not offer group training beyond two participants. Trainers are only permitted to train a maximum of two people at any one time.
No, personal training packages do not include gym membership. A separate membership is required for independent gym access.
No, personal training packages do not include a structured meal plan. Trainers can provide general dietary guidelines and advice to support your training goals.
Frequently Asked Questions for Freelancers
Freelance Trainers & Therapists
We welcome freelance trainers and therapists who wish to conduct their services at our facility. Please contact us prior to carrying out any training or therapy sessions, as all freelancers are required to go through an onboarding process before using our space.
You can contact us directly to express your interest. Our team will guide you through the application process. Please contact us prior to carrying out any training or therapy sessions, as all freelancers are required to go through an onboarding process before using our space.
Yes, freelance professionals are subject to facility rental or usage fees. Rates vary depending on usage and agreement terms.
Relevant certifications are required, along with alignment to our general operational standards.
Yes, approved freelance trainers and therapists may bring their own clients to train or conduct sessions.
Access may include gym equipment, studio spaces, and other designated areas depending on your agreement.
Yes, all freelance trainers conducting sessions on our gym floor are required to wear the official Trilogic shirt while training their clients.
Studio Rental
Yes, our studio spaces are available for rental for classes, workshops, and private sessions.
The studio is suitable for fitness classes, yoga, pilates, workshops, and other wellness-related activities.
You can contact our team to check availability and secure a booking.
Rates vary based on duration, frequency, and type of use. Please reach out for a customised quote.
A professional sound system and yoga mats are available only.
Yes, pricing may differ depending on the time and day of booking.
Yes, we offer packages for recurring bookings. Speak to our team for long-term arrangements.
THERAPY SPACE Rental
Our therapy beds are designed for recovery, treatment, and wellness services such as sports massage, physiotherapy, and other bodywork therapies.
The therapy beds are available for approved therapists, freelancers, and practitioners who have completed our onboarding process.
Bookings can be arranged by contacting our team in advance, subject to availability and approval.
Access to therapy beds may be included depending on your freelance agreement and usage arrangement.
Each therapy space is equipped with a professional therapy bed and towels. Please collect the towels at the front desk.
Yes, therapists may bring their own approved equipment and treatment products for their sessions, provided they do not disrupt or disturb other therapists using the adjoining cubicles within the room.
The minimum booking duration is 1 hour, with rates starting from $25. Please check with our team for availability and further details.
Yes, all therapists must complete an onboarding process and receive approval before using the therapy facilities.